Will there be a presale or fan sale?
That's right, the Citibanamex pre-sale will take place on April 15, 2024 through the Ticketmaster system.
How can I purchase tickets for the event?
The pre-sale and ticket sales will be made through the Ticketmaster system. Ticketmaster Mexico, you can directly consult their website or authorized centers. For more information visit the ticket section.
Where can I see the types of tickets and their benefits?
For more information visit the tickets section.
What payment methods do you accept?
The Ticketmaster system accepts all major credit and debit cards, as well as international American Express, VISA and Mastercard.
What is the maximum number of tickets a person can purchase?
The maximum per person is 8 tickets.
Can I buy tickets at interest free monthly payments?
If you are a Citibanamex customer, you can purchase your tickets at interest free monthly payments.
I live in another country, how can I buy tickets for the festival?
You can purchase your tickets from abroad at
ticketmaster.com.mx. Purchases from abroad will be available for pick up at the Will Call box office on the days of the festival.
You must bring an official photo ID and the credit card used to purchase the tickets. credit card used to purchase the tickets. We recommend that you arrive very early to early to pick up your tickets and avoid long lines.
Where will the event be held?
Dale MIXX is headquartered at Parque Fundidora. Located at Avenida Fundidora and Adolfo Prieto S/N, Obrera, 64010 Monterrey, N.L.
What time does the festival end?
Approximately at 1:30 am.
Are minors allowed to attend?
Yes, the event is for all ages, from three years old and up, you must pay a ticket; remember that there is no special area for children, so you must be attentive at all times.
Can I leave the festival and come back in?
No, re-entry is not allowed, bring everything you need to your entrance.
Are there handicapped access and areas?
Sure, when you arrive at the property, go to the nearest information center for guidance on the designated areas.
What security measures are taken during the event?
We remind you that persons and/or vehicles within the premises may be searched by security personnel at any time.
Are alcoholic beverages sold and consumed?
Yes, alcoholic beverages will be available. You must be 18 years old and have an official ID (INE or Passport, must include date of birth and photograph) to consume alcohol at the festival (ID required).
It is forbidden to bring food and beverages not related to the event.
Is smoking allowed?
Smoking is not allowed. The festival is smoke-free.
Is food for sale?
Yes, we will have food trucks with food for sale.
It is forbidden to bring food and beverages not related to the event.
Will there be vegetarian, vegan food options?
Yes, in the food trucks and food stands area you can find vegetarian options.
Will there be medical care?
Of course, medical assistance will be available in the areas specified on the official festival map.
Will I be able to purchase official merchandise during the event?
Yes, we will have official merchandise carts that will make tours during the event and merch stores where you can make your purchases.
Can I enter at any time?
There is a cut-off time, which is usually three hours before the last show, so arrive early so you can enjoy each show.
Will there be a security check upon entry?
Yes, as part of our commitment to the safety of all attendees, an airport-style security check will be conducted. This screening is mandatory for everyone without exception and is part of the admission process following the purchase of your ticket. The search includes inspection of pockets, bags, personal items, a quick body search and, in some cases, a possible request to remove your shoes.
What does the safety review involve?
When you enter, you will undergo an airport-style security check. This includes: emptying your pockets and bags, examining all your personal items, a quick body search, and the possibility that you may be asked to remove your shoes.
Why is it necessary to empty my pockets and bags?
This procedure is part of our security policy to ensure the safety of all attendees. When screening personal items, we make sure to prevent the entry of prohibited or dangerous items.
What happens during the body search?
The body search is quick and aims to ensure that you are not carrying prohibited items with you. It is conducted in a respectful and professional manner to minimize discomfort.
Is it possible to be asked to remove my shoes?
Yes, in some cases, as an additional safety measure, you may have to remove your shoes for closer inspection.
Can I be refused entry?
We reserve the right to refuse entry to any person who presents anomalies during the security check or if the possession of prohibited objects is detected.
What should I bring with me?
- Your ticket
- An official ID (INE or Passport) in case you want to enter areas 18+.
- Comfortable clothes and shoes
Allowed Items
- Cellphones
- Fanny packs
- Sunglasses
- Makeup
- External batteries
- Earplugs
- Hats and caps
- Sunscreen cream/gel
- Empty thermoses
- Non-professional cameras
- Sealed packs of chewing gum
- Selfie Stick
- Lip balm and sealed lipgloss
- Recording cameras (maximum 12cm)
- Small bags (maximum 30 x 30 cm)
- Hand sanitizer
- Prescription medicine *(a doctor's prescription is necessary)
Forbidden items
- Pets
- Plush toys
- Massagers
- Chemical lights
- External food or drinks
- Umbrellas or parasols
- Long chains or jewelry with spikes
- Cigarretes, electronic cigarettes and vaporizers
- Markers, pens, or spray paint
- Aerosols (deodorants, paint, etc.)
- Bags/Backpacks exceeding 30 x 30 cm
- Very large buckles, with spikes or studs
- Stickers, flyers, or other advertisements
- Glass bottles, cans, cups, or coolers
- Tents, large umbrellas, chairs, or blankets, skins, or small casks
- Any type of weapon, such as: knives, pepper spray, fireworks, etc.
- Drugs and/or paraphernalia, illicit substances, or over-the-counter medicines without prescription
- Professional photo cameras, video cameras, or audio recording equipment, such as: detachable lenses, tripods, telephoto lenses, etc.